Terms of Service

1. Acceptance of Terms

Welcome to iWorkr. By accessing our website at iworkrapp.com and using our services, you agree to be bound by the following terms and conditions ("Terms"). If you do not agree with any part of these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you ("User", "you") and iWorkr Pty Ltd ("iWorkr", "we", "us") governing your access to and use of the iWorkr platform, including all associated mobile applications, APIs, and documentation.

2. Service Description

iWorkr provides a cloud-based platform for field service management, including but not limited to: job scheduling and dispatch, invoicing and payment processing, client relationship management, team coordination and RBAC (Role-Based Access Control), asset and inventory tracking, real-time location services, and automated workflows.

We strive for 99.9% uptime but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue features at any time with reasonable notice. Scheduled maintenance windows will be communicated in advance.

3. Account Responsibilities

You are responsible for maintaining the confidentiality and security of your account credentials, including passwords and API keys. You must notify us immediately of any unauthorized access or suspected breach.

• Organization Owners are responsible for managing team access via the RBAC permissions matrix.
• Administrators must ensure all team members comply with these Terms.
• You may not share login credentials or allow unauthorized third parties to access your account.
• All activities that occur under your account are your responsibility.

4. Subscription & Billing

Subscription fees are billed in advance on a monthly or annual basis through our payment processor, Stripe. All fees are quoted in your local currency and are exclusive of applicable taxes unless otherwise stated.

• Subscriptions auto-renew unless cancelled before the end of the current billing period.
• Fees are non-refundable except as required by applicable law or explicitly stated in our refund policy.
• We reserve the right to modify pricing with 30 days' notice to active subscribers.
• Failed payment attempts may result in service suspension after a 7-day grace period.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law.
• Transmit malicious code, spam, or any content that could harm the platform or other users.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or systems.
• Reverse-engineer, decompile, or disassemble any portion of the software.
• Use automated tools (scrapers, bots) to extract data without explicit written permission.
• Impersonate another person or entity.

6. Intellectual Property

The iWorkr platform, including its design, code, logos, trademarks, and documentation, is the exclusive property of iWorkr Pty Ltd. You retain ownership of all data you input into the platform (jobs, clients, invoices, etc.).

By using the Service, you grant iWorkr a limited, non-exclusive license to process your data solely for the purpose of providing and improving the Service.

7. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through the Settings page or by contacting support.

• We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse the platform.
• Upon termination, your data will be retained for 30 days to allow export, after which it will be permanently deleted.
• Suspension for non-payment does not release you from outstanding payment obligations.

8. Limitation of Liability

To the maximum extent permitted by law, iWorkr shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, arising out of or in connection with your use of the Service.

Our total liability shall not exceed the amount you have paid for the Service in the twelve (12) months preceding the claim. This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise).

9. Indemnification

You agree to indemnify and hold harmless iWorkr, its officers, directors, employees, and affiliates from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 14 days before they take effect. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from these Terms shall be resolved in the courts of New South Wales, Australia.

12. Contact

For questions about these Terms, contact us at legal@iworkr.com or visit our Contact page.