Privacy Policy

iWorkr Pty Ltd ("iWorkr", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at iworkrapp.com and associated mobile applications.

1. Data We Collect

Account Data

Name, email address, phone number, password hash, company name, and billing address. This data is provided by you during registration and account setup.

Operational Data

Job details, client lists, invoices, asset inventories, schedules, form responses, and any other content you input into the platform. This data is owned by you and processed solely to deliver the Service.

Location Data

Real-time GPS coordinates of technicians who have enabled location sharing. Location data is collected only during active working hours as configured by the organization administrator, and is used for dispatch optimization and job tracking.

Usage & Device Data

Browser type, operating system, IP address, pages visited, feature usage patterns, and device identifiers. This data is collected automatically through cookies and analytics tools to improve the Service.

Payment Data

Payment card details are processed and stored exclusively by our payment processor, Stripe. iWorkr does not store full card numbers, CVVs, or bank account details on our servers.

2. How We Use Your Data

• To operate, maintain, and improve the iWorkr platform.
• To process transactions and send invoices, receipts, and payment confirmations.
• To communicate about your account, including security alerts and service updates.
• To provide customer support and respond to your requests.
• To enforce our Terms of Service and protect against abuse.
• To generate aggregated, anonymized analytics to improve the product.

We do not sell your personal data to third parties. Your data is used exclusively for delivering and improving the Service.

3. Third-Party Processors

We share data with the following trusted third-party processors, each operating under strict data processing agreements:

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit: All data is transmitted over TLS 1.3.
• Encryption at rest: Database storage uses AES-256 encryption.
• Access control: Row-Level Security (RLS) enforces data isolation between organizations.
• Authentication: Passwords are hashed using bcrypt. MFA is available.
• Monitoring: Automated alerting for suspicious access patterns.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion:

• Personal data is deleted within 30 days.
• Operational data (jobs, invoices) is anonymized or deleted per your request.
• Backup copies are purged within 90 days.
• We may retain aggregated, anonymized data indefinitely for analytics purposes.

6. Your Rights

Depending on your jurisdiction (GDPR, CCPA, Australian Privacy Act), you may have the following rights:

• Access: Request a copy of all personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("Right to be Forgotten").
• Portability: Export your data in a machine-readable format (JSON/CSV).
• Restriction: Limit how we process your data in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, email privacy@iworkr.com. We will respond within 30 days.

7. Cookies & Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. For full details, see our Cookie Policy.

8. Children's Privacy

iWorkr is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

9. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction (including Australia and the United States). We ensure adequate safeguards are in place, including Standard Contractual Clauses for EU transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

11. Contact Our Data Protection Officer

For any questions or concerns about this policy or our data practices, contact our Data Protection Officer at privacy@iworkr.com.